Terms of use and privacy policy

Terms of Service

As the  legal entity and  contracting party with us, you agree to FIBRES Terms of Service.

Please notice that we have updated our Terms of Service (and a new Data Processing Addendum or "DPA"). The updated Terms of Service and DPA will be in force from February 1, 2021 onwards. 

Most importantly, we are changing these terms and conditions to allow us to process customer personal data also in countries outside the EU. This is to secure our flexibility when developing our services and our business. If customer personal data would be processed outside the EU, this would only take place under strict technical and legal arrangements as detailed in the new data processing addendum.

Second, for customer support, we are changing our 'reasonable effort of replying within 12 hours' into 'reasonable effort of replying as soon as reasonably possible'. This change is only to be even more transparent on our limited contractual obligation whereas we do not intend to change our current practices to weaken our support to you.

Third, we are removing terms and conditions based on which the customer was "released from paying charges until the defect is corrected" as this clause was in conflict with other terms and conditions requiring the customer to pay all fees in advance and agreeing that no refunds shall be made. Depending on the circumstances you may consider this weakens your rights but in contrast, outside of the Terms of Service, we have now introduced a possibility to agree upon a customer-specific enterprise SLA where need be. Also we wish to point out that the old clause of such release from paying charges has never been applied as our services have never been defected at a level calling for interpretation of this clause.

Other important changes to the Terms of Service include:

• changed agreement structure so that processing of customer personal data is covered in a new, comprehensive addendum
• added and modified terms and conditions to cover for setups where our customer has several Accounts under the same agreement
• added and modified terms and conditions e.g. related to IPR and indemnifications, to better cover for third-party content (such as add-on services and powerups) integrated to our own services.
• updated definitions and terminology especially related to customer inputs into our services, with such changes only for improved readability, consistency, and transparency, with no negative impacts related to your rights
• removed and/or modified some terms and conditions related to the setup and pricing of our services, to better align with the fact that such things are always either agreed upon in written agreements or set as part of our online ordering process
• added responsibilities upon ourselves in certain topics such as indemnifications and duty to insure
• customer's payment period set into 30 days instead of 14 days earlier
• added details related to dispute resolution

Please notice that we have updated our Terms of Use. The updated Terms of Use will be in force from February 1, 2021 onwards. 

The most important changes may be listed as follows:

Privacy Policy

As an individual user of our services, you should be aware of what personal data we collect and process, as well as of what your rights related to this are. All this is described in FIBRES Privacy Policy. Our privacy policy has been implemented in full alignment with the EU GDPR regulation.

Please notice that we have updated our Privacy Policy. The update Privacy Policy will be in force from February 1, 2021 onwards. 

The most important changes may be listed as follows: