Terms of Service

As the  legal entity and  contracting party with us, you agree to the FIBRES Terms of Service.

Terms of Use

As an individual user of FIBRES, you agree to the FIBRES Terms of Use.

Privacy Policy

Personal data privacy is of top concern to us. Our privacy policy has been implemented to meet all legal requirements in alignment with the EU GDPR regulation in effect since May 25, 2018.

Use of Registries

Registries are used for purposes of communication, marketing, learning from our users, and fulfilling our contractual obligations.
Below you will find the description of (1) FIBERS users register and (2) FIBRES Online marketing register. Furthermore, we process personal data to pursue our legitimate interest to run, maintain and develop our business.


1. FIBRES users register

Owner of the register: FIBRES Online Ltd
Company ID: 2365512-2
Address: Fredrikinkatu 61 A 54, 00100 Helsinki, Finland
Contact email: support_at_fibresonline.com
website: www.fibresonline.com

We process personal data to perform our contractual obligations towards Users and to comply with legal obligations. Furthermore, we process personal data to pursue our legitimate interest to run, maintain and develop our business.

Read more on our Privacy Policy above.

Further questions or inquiries on data collected about you, please contact us using the contact information mentioned above.


2. FIBRES Online marketing register

Owner of the register: FIBRES Online Ltd
Company ID: 2365512-2
Address: Fredrikinkatu 61 A 54, 00100 Helsinki, Finland
Contact email: support_at_fibresonline.com
website: www.fibresonline.com

FIBRES Online is referred to in this text as “we”, “us” or “our”. A registered person may be referred to as “a person”, “you” or “your”.

Purpose of this register

Personal data is used to inform and communicate news about our company FIBRES Online and our services, such as FIBRES, and other marketing activities. Our services and domain of business are set to mainly offer services in B2B (business to business). Furthermore, we process personal data to pursue our legitimate interest to run, maintain and develop our business.

Personal data collected

Personal data collected and used on this register are basic information such as: name, organization, phone number, and email. Other, like technical data, that may be combined with the information are analytics of use of our websites, in some cases location, data related to emails sent, potential technical information of used devices and web browsers, operating systems.

How data is collected and sources

The personal data is on our register because FIBRES Online’s personnel, or authorized partners, have personally met, discussed or worked together, participated to our or shared an event, or there is other information indicating that this could be something of interest for the person in question (based on job description, title, organization or interests, or public sources). A person may have signed up our newsletter on our website or via shared subscribe to the newsletter -link. If a person signs up to our newsletter, they will get the double-opt-in message to confirm it. In some cases, we may add people of interest to list, and notify them no later than in the first email about our policies.

Other sources of the information are information provided by the registered person, information provided by customer service systems, customer data systems and information received from our websites, or website analytics.

Use of Cookies

On our websites, we use cookies to analyze and develop our services to target our communication better. The marketing automation services used may also use their cookies to follow information that is consistent with the services they provide (follow clicks, website opens, conversions). A person has the option of not to accept the cookies. Cookies can also be deleted manually by using web browser’s settings.

For analysing and to develop our website performance, we use Google’s services such as Google Analytics and other web analytics services to compile technical data and reports on visitor usage and to help us improve our websites and communication. For an overview of Google Analytics, please visit Google Analytics. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on. Please notice, we are not responsible for the add-on tools performance or updates.

Processing of personal data

We may share personal data to authorized service providers who perform services for us or our behalf (including data storage, sales, marketing and customer support services). We use services that are connected to running our services, like FIBRES, to handle the data that are located outside EU or European Union. In these cases, EU – U.S Privacy Shield applies. We and our service providers may transfer personal data to, or access it in, jurisdictions outside the European Economic Area or a person’s domicile. We will take steps to ensure that the personal data receives an adequate level of protection in the jurisdictions in which we process it. We provide adequate protection for the transfer of personal data to countries outside of the European Economic Area through a series of intercompany agreements and agreements with our service providers based on the Standard Contractual Clauses or other similar arrangements.

We share your information with customer relationship management and marketing platforms. We use them to safely manage, follow, and optimize our marketing activities.

The marketing automation service we use for sending out emails is MailChimp. MailChimp is an online marketing platform operated by The Rocket Science Group LLC, a company headquartered in the State of Georgia in the United States. MailChimp’s servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. MailChimp may share your information with their third party service providers in a manner that is consistent with their Privacy Policy. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

Information security

The data related to this register is saved, hosted and stored in electronic and physical form and is technically protected. Any unauthorized access is monitored and managed with passwords, firewalls and other security measures. Access to registers is only allowed for authorized persons. We evaluate the information security procedures regularly.

Right to withdraw consent

All our correspondence related to news or marketing, all have the option of drawing the consent away. A person can unsubscribe from the marketing list. If person unsubscribes, they will not receive messages related to that register in question. The information is then stored and status changed so that we know not to target any new activities to it. (Please notice, if the person is also a FIBRES user, they will be in ‘FIBRES users’ -register. They may not have an opt-out option to FIBRES-related legal communication, while the services are still being used, this is because of our contractual obligations towards our users.)

Right to object

A person can object to use of their personal data for marketing purposes.

Right to check and correct information

A person has the right and the access to correct their information via every email sent, has an option to check information and if needed, correct it.

Right to data portability

A person has the right to receive their personal data from us in a structured and commonly used format and to independently transmit those data to a third party.


Right to delete and remove personal data

The person has a right to ask their personal data be removed if it is possible by reasonable means, in and there are no legal obligations or such preventing of removing the data.

The above mentioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, and be prepared to prove identification. The request information should include the following information: name, address, phone number and a copy of a valid ID. We may request the provision of additional information necessary to confirm the identity of the person. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.


Further questions or inquiries, please contact us using the address email above.